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FREE DELIVERY On All Orders Over £39.99

Free Shipping

On Orders Over £39.99

Same Day Dispatch

When ordered before 3pm

Frequently asked questions
How long will it take to receive my order?

If ordered before 3pm Monday-Friday, your order will be dispatched the same day. It should arrive within 24hrs of dispatch.
How long is the returns window?

We offer a 30 day returns policy, which is further extended for over the Christmas period during Dec-Jan (further details below).

If the item is faulty, we will have the item replaced or repaired within the parameters of the manufactures warranty.
How do I return a product?

We offer a 30 day returns policy, which is further extended for over the Christmas period during Dec-Jan (further details below).

If the wrong item was received,  we will send you a link which can be used to arrange a free collection from your address by the Royal Mail (no printer required). Alternatively, if preferred by you, the link can generate a QR code to scan at your local post office where the item can be dropped off.

If the item is not faulty and you simply wish to return an unused/re-sellable product, then you are liable for your own postage costs. We can send you the link explained above, however please note that the cost of returns postage will be deducted from your refund.

Please contact us on the below email address to begin a return.

sales@luxurylarder.co.uk
How long will it take to receive my refund?

Refunds are processed within 5 days from when we receive the item(s).